Return policy: ease and confidence for your returns | Gobi
- How long do I have to return my product?
If you have purchased a product from our online store (except for Large Sets and purchases for your company, see below), you have a 30-day cooling-off period from the date of receipt. Gobi will cover shipping costs.✌️
We are sorry if you were disappointed and would like to return your Gobi product. Please let us know what went wrong to help us improve. The return form can be found here.
- What if my product is faulty and the withdrawal date has passed?
At Gobi, we want you to use your Gobi product every day for a long time. We know our products inside out and can help you! That's the Gobi promise.
Then write to us quickly via our contact form so that we can find a solution together.
- What are the conditions for return?
The product must be returned to us in its original packaging, in its original, new and unwashed state. We would be delighted if you could also rewrap it in its tissue paper to protect it during transport!
- Can I exchange an item?
We are unable to offer exchanges or partial refunds. If you change your mind, you must return your entire package and make a new purchase from our online store.
- Can I change my order?
If you made a mistake when ordering (yes, we know, a careless mistake can happen ;) ), you can contact us via our contact form, and we will do our best to answer your modification and cancellation requests. However, if our logistics team has already processed your order, we will no longer be able to intervene. I appreciate your understanding.
- How do I return my item?
To initiate a return procedure, you must complete this form and indicate that it is a request for a return. We will then contact you within 48 hours (on business days) to inform you of the procedure to follow on our platform.
- Will I be charged for return shipping cost?
Gobi is responsible for the return shipping cost! Once you have filled in the form, you will be redirected by our team to an online platform to obtain a return slip, all expenses paid by Gobi. This slip will be printed and stuck on your parcel.
- When will I get my refund?
The returned product will be inspected upon receipt by us. Once the return is validated (return conditions respected, see above), you will be reimbursed within 14 days.
- Have you ordered a Big Set or placed an order for your company?
We have a dedicated service for you :) Please write to hola@gobilab.com indicating your order number and the problem encountered. Our team will get back to you as soon as possible and bring you the best solution.
However, please note that the right of withdrawal is not open to businesses, professional or non-professional, but is reserved solely for consumers.
- Do you have a broken or abandoned Gobi and would like to return it to us for recycling?
Thank you for helping us avoid as much waste as possible! We recover all the Gobi to reuse their materials. In fact, if you're as passionate about the subject as we are, we invite you to read this article. We also take care of returning your Gobi to our ESAT. All you have to do is send us an e-mail to hola@gobilab.com. We'll simply ask you to send them back to us clean, disassembled and without cards (to be recycled) for easier handling.
